Shipping & Delivery Policy

Welcome to Lolshoe! We are committed to delivering your orders swiftly and securely. Below you will find our comprehensive shipping and delivery guidelines designed to provide you with a transparent shopping experience.

💡 Quick Shipping Summary:

• Shipping Cost: $0.00 (100% Free Shipping).

• Order Cut-Off Time: 5:00 PM (ET - Eastern Time).

• Handling Time: 1 - 2 Business Days (Mon - Fri).

• Transit Time: 7 - 13 Business Days (Mon - Fri).

🇺🇸 1. Shipping Destination & Currency

Currently, Lolshoe operates exclusively within the United States. We do not offer international shipping at this time.

All prices, shipping rates, and transactions are securely processed in USD (US Dollars).

⏰ 2. Order Cut-Off Time

Our daily order cut-off time is 5:00 PM (ET - Eastern Time).

• Orders placed before 5:00 PM (ET) will begin processing the same business day.

• Orders placed after 5:00 PM (ET), or during weekends/public holidays, will begin processing on the following business day.

📅 3. Handling & Transit Time (Delivery Estimates)

To provide clear delivery expectations, our total delivery time is divided into two parts: Handling Time and Transit Time.

• Handling / Processing Time: 1 – 2 Business Days (Monday to Friday). This includes order verification, quality checks, packaging, and dispatching your items.

• Transit / Shipping Time: 7 – 13 Business Days (Monday to Friday). This is the estimated time it takes for your package to travel from our shipping facility to your destination address.

• Total Estimated Delivery Time: 8 – 15 Business Days.

Please note that shipping operations do not normally run on weekends (Saturday & Sunday) or official US public holidays.

Delivery times are estimates and may be affected by carrier delays, weather, customs processing, or other circumstances outside our reasonable control.

💰 4. Shipping Costs

We believe in straightforward pricing with no hidden surprises.

We offer 100% Free Standard Shipping on all orders within the United States. There is no minimum purchase required to qualify for free standard shipping.

📦 5. Order Tracking

Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking number and, where available, a link to track your package.

Please allow approximately 24–48 hours for tracking information to become available or update in the carrier's system.

🛑 6. Address Changes & Cancellations

• Before Fulfillment: If you realize that you entered an incorrect shipping address, please contact us immediately at support@lolshoe.store before your order is fulfilled. We will make every reasonable effort to update the address or cancel the order for a full refund.

• After Fulfillment: Once an order has been fulfilled or a tracking number has been issued, we may be unable to change the delivery address or cancel the order. In such cases, you may need to receive the package and follow our standard return process.

⚠️ 7. Parcels Damaged or Lost in Transit

If your package arrives damaged, or if the estimated delivery window has passed and you have not received your order, please contact our customer support at support@lolshoe.store.

For damaged packages, please provide photos of the package and the damaged item when possible so that we can investigate the issue and determine the appropriate resolution.

For packages that appear to be lost or significantly delayed, we may coordinate with the shipping carrier to investigate the shipment and assist with an appropriate resolution.

🏢 8. Contact Our Support Team

For any inquiries, updates, or assistance regarding your delivery, please contact us directly:

• Store Name: Lolshoe

• Email Support: support@lolshoe.store

• Physical Address: 1157 MORRIS AVE, BRONX, NY 10456, UNITED STATES

• Phone Support: +1 929-989-4301