Return & Refund Policy

At Lolshoe, customer satisfaction is our top priority. We want you to feel confident and happy with every purchase. If you are not completely satisfied with your order, or if you need to make changes, we are here to help make the process as smooth and straightforward as possible.

💡 Quick Summary for Peace of Mind:

• Cancellations: 100% free before the order is fulfilled (shipped).

• Return Window: 30 days from the date of delivery.

• Restocking Fee: $0.00 — absolutely free.

• Damaged/Wrong Items: 100% free return shipping.

🛑 1. Order Cancellation Policy

We process orders quickly to ensure timely delivery. You may cancel your order for a full refund at any time before the order has been fulfilled (shipped).

• Before Fulfillment: If you change your mind or need to update your shipping information, please email us as soon as possible at support@lolshoe.store with your order number. We will make every reasonable effort to cancel the order and issue a 100% refund.

• After Fulfillment: Once your order has been fulfilled or a tracking number has been generated, it can no longer be canceled or modified. In this situation, you may wait for the package to arrive and then request a return under our 14-day return policy.

📅 2. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be:

• In the same condition that you received it.

• Unworn, unwashed, and unused.

• Free from any signs of use, damage, or alteration.

• With all original tags attached.

• In its original packaging, where applicable.

Return requests submitted after the 14-day return period may not be accepted.

✉️ 3. How to Initiate a Return

Starting a return with Lolshoe is simple:

1. Contact our support team at support@lolshoe.store with your order number and the reason for your return.

2. Please include clear photos of the item when appropriate, especially if the item is damaged, defective, or incorrect.

3. We will review your request and notify you whether the return has been approved.

4. If your return is approved, we will provide you with the necessary return instructions.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted or processed.

💰 4. Return Shipping Fees & Costs

Return shipping costs depend on the reason for the return:

• Defective, Damaged, or Wrong Items: If you receive an item that is defective, damaged during transit, or different from what you ordered, please contact us as soon as possible. If the issue is confirmed, Lolshoe will cover the return shipping cost and provide appropriate return instructions.

• Customer Remorse / Change of Mind: If you want to return an item because you changed your mind, ordered the wrong size, or no longer want the product, you are responsible for the actual return shipping costs, unless otherwise required by applicable law.

Original shipping charges, if any, may be non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

❌ 5. Restocking Fees

We believe in transparent pricing. Lolshoe charges $0.00 in restocking fees.

There are no hidden restocking, handling, or administrative fees for approved returns.

🔍 6. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@lolshoe.store.

To help us resolve the issue quickly, please provide:

• Your order number.

• A description of the issue.

• Clear photos of the item and any visible damage.

• Photos of the packaging when relevant.

After reviewing the information, we will determine the appropriate resolution, which may include a replacement, refund, or return.

🔄 7. Exchanges

We currently recommend returning the unwanted item and placing a new order for the desired size, color, or product.

Once your original return is approved and processed, the refund will be issued according to the terms of this policy.

A new order is subject to product availability and the prices applicable at the time the new order is placed.

💳 8. Refund Process

Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.

• If approved: Your refund will be issued to your original payment method.

• Refunds are generally processed within 10 business days after the returned item has been received and approved.

• Depending on your bank, credit-card issuer, or payment provider, it may take additional time for the refund to appear in your account.

If your refund has been approved but you have not received it after the expected processing period, please contact your payment provider first and then reach out to us at support@lolshoe.store if you still need assistance.

🚫 9. Items That May Not Be Eligible for Return

For hygiene, safety, or other legitimate reasons, certain products may not be eligible for return if they have been used, worn, washed, damaged, altered, or otherwise rendered unsuitable for resale.

If an item is returned in a condition that does not meet our return requirements, the return may be rejected or the refund may be reduced where permitted by applicable law.

📦 10. Return Inspection

All returned products are subject to inspection upon receipt.

To qualify for a full refund, the returned product should meet the eligibility requirements described in this policy. We reserve the right to refuse a return that does not meet these requirements, subject to applicable consumer protection laws.

⚖️ 11. Consumer Rights

Nothing in this Return & Refund Policy is intended to limit or exclude any rights or remedies that you may have under applicable consumer protection laws.

Where applicable law provides you with rights that are more favorable than the terms stated in this policy, those legal rights will continue to apply.

🏢 12. Contact Our Support Team

If you have any questions regarding cancellations, returns, refunds, or exchanges, please contact us:

Business Name: Lolshoe
Address: 1157 MORRIS AVE, BRONX, NY 10456, UNITED STATES
Phone: +1 929-989-4301
Email: support@lolshoe.store